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Privacy Policy

Last updated: January 17th, 2012

Welcome to BigML!

PLEASE READ THIS POLICY CAREFULLY BEFORE USING THE SERVICES OFFERED BY BIGML INC (“BIGML”).

Your privacy is important to BigML. We have developed a Privacy Policy that covers the information BigML collects and stores, how BigML uses personal information, how BigML shares, transfers or discloses, your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

This Privacy Policy (the “BigML Privacy Policy”) governs the BigML web site located at BigML.com ("BigML.com"), the BigML API located at BigML.io (“BigML.io”), all the software applications developed, hosted and offered via the Internet by BigML, and all associated sites linked to BigML.com by BigML Inc, its subsidiaries and affiliates, including BigML sites around the world (collectively, “the BigML Services”).

This Privacy Policy describes our policies and procedures regarding the collection, use and disclosure of personally identifiable information made available by users of the BigML Services.

The use of the BigML Services is governed by the Terms of Service ("Terms of Services") available at https://bigml.com/tos.

A. The Information BigML Collects and Stores

We may collect and store the following information when running the BigML Services.

  1. Information You Provide
    • When you register an account, BigML collects some personally identifiable information, including but not limited to: name, email address, username, password, country, and any and all other information that you share with us. We receive and store any information you enter through the Service or give us in any other way.
    • You may review, update, correct or delete the Personal Information provided in your registration at https://bigml.com/account.
  2. Cookies
    • Cookies are necessary to use BigML.com.
    • A cookie is an alphanumeric identifier in the form of a text file that is inserted and stored by your Web browser on your computer’s hard drive.
    • BigML.com uses cookies to record current session information, but does not use permanent cookies. You are required to re-login to your BigML account after a certain period of time has elapsed to protect you against others accidentally accessing your account contents.
    • BigML.com uses three types of cookies:
      1. A session cookie that BigML.com uses to enable sessions. Every time you log in we send to your browser a cookie with a special identifier that your browser sends back to us with subsequent requests so that you do not need to provide your login and password with each request.
      2. A cross site request forgery protection cookie that needs to be sent back to BigML.com each time that you fill out one of our forms. This cookie helps us avoid malicious servers sending us request on your behalf.
      3. Cookies that help BigML.com to keep the state for the selections that you make in the BigML.com interface. For example, the order of elements in a listing, the length of a listing, etc.
    • If you do not enable your browser to accept BigML cookies, you may not be able to use BigML.com.
    • BigML does not use cookies for the purpose of sharing your identity with third party services.
  3. Log Data

    The BigML Services contain functions for collecting and tracking non-personally identifiable information about you including your IP address, domain name, pages that were viewed, where you were referred from, and technical information such as locale preferences, browser type and operating system from Your Equipment as defined in the BigML Terms of Service.

  4. Payment Data
    • We never have access to your full card number or CVC and therefore cannot store it. Our debit and credit card processing is handed off to Stripe, Inc (“Stripe”). Stripe has been certified to PCI Service Provider Level 1, the most stringent level of certification available.
    • However, if you decide to store your payment information for further use, then BigML stores the type, the last 4 digits and the expiration date of your card. In this way, you can save more than one payment method and can decide which one to use in the future. If you use this feature, Stripe, Inc will save your full payment information for your future purchases with BigML.
  5. Data sources, datasets, models and predictions
    • We collect and store the data sources that you input, post, transmit, stream, or upload to the BigML Services (“Data”). If you create a new BigML source that has been previously created by you, we never associate all or a portion of the previous source with your newly created source and always store a duplicate. We assign a unique identifier to every data source that you create. Per our Terms of Use, you cannot download your data sources from BigML. You only have access to a small portion of it that we store separately so that you can preview the content and make sure that we are parsing your data source in the right way.
    • When you create a dataset from a previously created dataset, we parse your data source and create a summarized version containing a statical summary of the data in it and also create a serialized version of it. BigML stores both the summarized and the serialized versions. Per our terms of use, you can get access to the summarized version of your dataset but not to the serialized version. We assign a unique identifier to every dataset that you create.
    • If you create a dataset using one or more previously created datasets, we use their serialized versions to create the new dataset. We also store both the summarized version of the new dataset and the serialized version of the new dataset.
    • When you create a model from a previously created dataset, we use the summarized version and the serialized version to create a model. Models can be seen as sophisticated statical summaries with predictive power. We store each model that you create so that you can use them to create real-time predictions. You can download your models at any time using the BigML API or get a visual representation of them through BigML.com. We assign a unique identifier to every new model that you create.
    • When you create a prediction from a previously created model, we use the corresponding model and the new data that you input to create the prediction. We store the data that you input and the prediction. We assign a unique identifier to every new prediction that you create.
    • At your own discretion, you can delete the data sources, datasets, models and predictions that you create. Upon your request we immediately delete them including their serialized versions from our front-end servers and start a batch process to fully remove them from our systems.
  6. Meta Data, Blind Data, Non-private or Non-Personal Information

    BigML will get access and use meta level data generated during the creation of your sources, datasets, models, and predictions. These data is collected with the only purpose of improving our service over time. For example, we measure how much time each tasks take, the size of data that you use, the type of each attribute in your dataset, the performance of the models generated but we never inspect or access any detail of your sources, datasets, models, or predictions.

  7. Back Ups
    • We keep redundant backups of all data over multiple locations to prevent the remote possibility of data loss.
    • BigML keeps these backups to ensure our continued ability to provide the BigML Service to you in the event of malfunction or damage to our primary production servers.
  8. Data Retention
    • Your data is yours. You can remove it anytime you want.
    • We will retain your personal information and your Data for as long as your account is active or as needed to provide you services.
    • When you request us to delete your BigML Account, your data will be permanently expunged from our primary production servers and further access to your account will not be possible. We will also promptly delete your email address from our third party newsletter provider and any payment information from our servers and our payment processor provider.
    • Please note, however, that there might be latency in deleting information from our servers and backed-up versions might still exist immediately after deletion. After a reasonable period of time your Data will be permanently deleted from all our backup servers.
    • Portions of your data, consisting of aggregate or anonymous data derived from your use of the BigML Services, may remain on our production servers indefinitely.
    • If you wish to cancel your account or request that we no longer use your information to provide you services, you may delete your account at https://bigml.com/account. We may retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will delete your information quickly upon request.
  9. Forums & Other Interactive Services

    The BigML Services may include a bulletin board, blog or chat room ("Interactive Areas"). If you use an Interactive Area, you should be aware that these areas are open to the public and any personal information you post or provide at registration may be viewable by others. BigML is not responsible for personal information you submit in connection with the Interactive Areas, nor is BigML responsible for how others might use that information, including to send you unsolicited messages. Interactive Area postings may be retained indefinitely. These Interactive Areas may be hosted by BigML or by one of our third party service providers on BigML’s behalf.

  10. Service Providers, Business Partners and Others.
    • BigML uses five trusted third party companies to help us provide you with a better service.
      1. BigML uses Amazon Web Services LLC (“Amazon”) as hosting partner to provide the necessary hardware, software, networking, storage, and related technology required to run the BigML Services. All the Information You Provide, Data, and Log Data is stored by Amazon. You can find more information about Amazon's security at the Amazon Web Service’s website http://aws.amazon.com/security/
      2. BigML uses Google, Inc to process our own email and to collect our website analytics.
        • Every time that you send us an email or we communicate directly with you your email address is stored and processed by Google.
        • Every time that you access BigML.com, we use Google to collect and store technical and navigational information, such as computer browser type, Internet protocol address, pages visited, and average time spent on BigML.com.
      3. BigML uses The Rocket Science Group, LLC d/b/a MailChimp to distribute out newsletters and promotional emails. You can find more information about Mailchimp’s security at the Mailchimp’s website.
      4. BigML hands off debit and credit card processing to Stripe, Inc. Stripe has been certified to PCI Service Provider Level 1, the most stringent level of certification available. You can find more information about Stripe’s security at the Stripe’ website.
      5. BigML uses Automattic Inc (Wordpress.com)to host its blog. Wordpress.com collects access logs to our blog.
    • These third parties may have access to your information only for purposes of performing the tasks mentioned above on our behalf and under obligations similar to those in this Privacy Policy.

B. Use and Disclosure of the Information BigML Collects

BigML will use and disclose all the Information it collects only as follows:

  1. Personal Information that You Provide
    • BigML does not and will not sell or rent your personal Information that you Provide to anyone, for any reason, at any time.
    • BigML will use the Personal Information that You Provide:
      1. to deliver to you any administrative notices, alerts and communications relevant to your use of the BigML Services;
      2. to communicate with you concerning your account for an informational, as opposed to promotional, purpose.
      3. to send you promotional materials that you elect ("opt-in") to receive.
      4. to display your Personal Information in your account page and elsewhere on the BigML Services;
      5. to promote use, including continued use, of the BigML Services. You have the ability to opt-out of receiving our promotional emails and to terminate newsletter subscriptions by following the instructions in the emails. Opting out in this manner will not end transmission of service-related emails, such as email alerts;
      6. to bill and collect sums owed to us. Uses for this purpose include sending you emails, invoices, receipts and notices of delinquency, to alert you if we need a different credit card number, and to otherwise try to collect money owed;
      7. to send you system alert messages to let you know about temporary or permanent changes to our Services including planned outages, new features offered, version updates, point releases, major releases, abuse warnings, changes to our Privacy Policy and possibly other documents and agreements.
      8. to help enforce compliance with our Terms of Use and applicable law.
  2. Log Data
    • The log data that we collect is used to improve the performance, quality and user experience of the BigML Services, and is not shared with or sold to other organizations for commercial purposes.
    • Part of BigML’s log data is collected by Google Analytics.
  3. Data

    BigML will in no way access your Data or any result coming out of processing that Data (datasets, models, and predictions) unless that you request so.

  4. Payment Data
    • We keep your payment information (type, 4 digits and expiration date of your card) confidential and only use it in connection with the BigML Services. We do not disclose or distribute any data to a third party or use any such data for marketing purposes.
    • Once you decide to delete a payment method or delete your account we request Stripe to delete all your information and BigML also deletes it out of our systems.
  5. Blind Data, Meta Data, Non-private or Non-Personal Information
    • BigML uses data capture and analysis tools to extract, compile, synthesize, and analyze any non-personally, identifiable data or information resulting from the User’s use of BigML Services and Applications (“Blind Data”). As a matter of fact, BigML uses their own BigML Services to create models and predict the behavior of our system and customer. To the extent that any Blind Data are collected by BigML, that Blind Data will be solely owned by BigML and may be used by BigML for any lawful business purpose without a duty of accounting to you. The Blind Data are used only in an aggregated form without specifically identifying the source of the Blind Data.
    • We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Service.

C. Business Transfer

If BigML is involved in a merger, acquisition, or sale of all or a portion of our assets, your information, Log Data, and Data may be transferred as part of that transaction. In this event, BigML will notify you before information about you is transferred and becomes subject to a different privacy policy.

D. Law and Law Enforcement Compliance

BigML will cooperate with government and law enforcement officials or private parties to enforce and comply with the law. This includes the disclosure, without notice, of any information BigML has collected about you to government or law enforcement officials or private parties as BigML, at its sole discretion, believes necessary or appropriate to respond to claims, legal process (including subpoenas), to protect the property and rights of BigML Inc or a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.

E. Security

  1. We guard your privacy to the best of our ability and work hard to protect your information from unauthorized access.
  2. You also need to follow some security practices:
    • When you're finished using BigML, please click the "log out" link in the top right corner of your screen, to prevent someone from using your computer to access your account.
    • You must keep your username, password, and API key secure and not disclose it to any third party.
    • Due to the sensitive nature of your Data, we do not re-send forgotten passwords. Users must follow online instructions to reset their passwords if they forget them.
    • Account passwords are encrypted. BigML personnel cannot see your passwords. We can only reset them.
  3. To make sure your personal information is secure, we communicate our privacy and security guidelines to BigML employees and strictly enforce privacy safeguards within the company.
  4. We employ a number of physical and electronic security measures to protect ours users’ information from both internal and external unauthorized access.
  5. The personal data that you sent to register, the credit card information that you might use to purchase BigML Credits, or the data that you input, post, transmit, stream, or upload to the BigML services is encrypted and sent over a secure channel using SSL (Secure Sockets Layer), the standard for secure Internet network connections.
  6. BigML employees are prohibited from viewing the content of data sources, datasets, models and predictions that you store in your BigML Account.
  7. We have a strict policy and technical access controls that prohibit employee access except for the reasons stated in our Terms of Service and Privacy Policy.
  8. Even if BigML is very concerned and sensitive to the confidentiality of your information and uses the best security measures to both protect the BigML Services and keep your information as safe as possible, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while BigML strives to protect your personal information, BigML cannot guarantee its absolute security.
  9. Should a breach of security occur, BigML will make any legally required disclosures of the breach as soon as possible, while still taking in to account any legitimate needs of law enforcement or measures necessary to restore the security and integrity of our system. Any notification of breach will occur in a private email correspondence with affected members or in a highly visible forum within the BigML Inc interface itself.
  10. If you have any questions, or encounter any issues, please contact us at security@bigml.com.

F. A Note to Non-U.S. Users

The Service is hosted in the United States. If you are accessing the Service from a jurisdiction with privacy laws or regulations that differ from United States laws, please be advised that through your continued use of the Service, you are transferring your personal information to the United States and you consent to that transfer.

G. A Note About the Privacy of Children Under 13

The Service is not directed to or otherwise promoted for use by children under the age of thirteen (13). BigML does not knowingly collect or use any personal information of users of the BigML Services who are under the age of thirteen (13). If we learn that we have collected the personal information of a child under 13 we will take steps to delete the information as soon as possible. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at privacy@bigml.com.

FINAL REMARKS

  1. BigML may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the email address specified in your BigML Account or by placing a prominent notice on our site. Such notice will be given at least 3 days in advance of the date the new policy will be applied.
  2. Questions about BigML Privacy Policy should be sent to privacy@bigml.com.